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Shipping Policy for Exotical Chics Beauty

1. Order Fulfillment & Processing

  • Order to shipping: Typical fulfillment times are 2–7 business days. Once processed, orders ship promptly. Printful & Shopify demo store

  • On-demand products (like custom prints or puzzles) may require this full timeframe due to production time.

2. Shipping Carriers & Delivery Estimates

  • Orders ship via trusted carriers used by Printful—USPS, FedEx, DHL, Asendia, etc.—depending on destination and efficiency. PrintfulPrintful & Shopify demo store

  • Estimated delivery after shipping:

    • USA: typically 3–4 business days

    • International: typically 5–15 business days
      These are averages—delivery times can vary. Printful & Shopify demo store

3. Tracking & Delays

  • A tracking number will be emailed once the order ships.

  • Please allow an additional 5 business days beyond the estimated delivery window before contacting us about delays—this aligns with Printful’s updated policy requiring a waiting period before reprints or investigations. Reddit

  • Common causes of delay include carrier issues, customs clearance, or regional disruptions. If an item seems lost, contact us—Printful covers replacements for confirmed lost shipments. PrintfulPrintful & Shopify demo store

4. Returned-to-Sender Orders

  • If a shipment is undeliverable (e.g., wrong address or unclaimed) and returns to us, we'll notify you and hold the package for 30 days at no cost. From there, we’ll work with you to reship. Printful charges for reshipments, so please note whether you choose to cover that cost or pass it along. Printful

5. Shipping Costs & Taxes

  • We offer flat-rate domestic shipping or free shipping thresholds (e.g., over $75). International shipping rates are calculated at checkout.

  • Customers are responsible for any duties, customs, VAT, or additional import fees. Printful & Shopify demo store

6. Damaged, Incorrect, or Missing Items

  • In the rare case of a damaged, mislabeled, or wrong item, please submit photos and order details within 30 days of delivery. We'll submit a claim to Printful for a free replacement, including shipping. PrintfulYouTube

  • If tracking shows delivered but you haven’t received the item, check with neighbors and your local post office. Printful may not cover lost parcels falsely marked as delivered. Printful

7. Buyer’s Remorse & Exchanges

  • Buyer’s remorse (changing mind, dislike) is not covered under Printful’s policy, so refunds or exchanges are not offered unless we choose to do so—if allowed, you’d be responsible for return shipping and fulfillment costs. Printful

  • Size exchanges require reprinting—if permitted, the exchange would be at your cost. Consider adding sizing guides to product pages to reduce errors. Printful

8. How to Minimize Shipping Issues

  • Encourage customers to double-check addresses at checkout. Present a ZIP code validator or similar tool for greater accuracy. Printful

  • Ask for a phone number, especially for international orders, to improve delivery reliability. Printful & Shopify demo store

9. Customer Support

  • For any shipping-related concerns—including delays, returns, or damage—reach out to us at [your support email], quoting your order number.

  • We’re here to help through the process, including contacting Printful on your behalf when needed.

10. Policy Effective Date & Updates

  • This policy is effective September 6, 2025. We may update it to reflect changes in fulfillment processes or carrier terms. Significant changes will be notified on our site.

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